Vidpop
Legal

Privacy Policy

Last updated: September 26, 2026

1. Who we are

Vidpop is made and run by the Vidpop support team ("Vidpop," "we," "us," or "our"). Our app is available on the Apple App Store and our website is at vidpop.app. For any privacy matters, contact us at support@vidpop.app.

2. Information we collect

2.1 Information you provide

  • Account information when you sign in with Apple or Google (email address or an anonymized Apple relay address, and your name if shared)
  • Details about your business that you give us: your website or App Store link, your answers to the setup questions, notes that steer your posts, and photos you add
  • Prompts, scripts, captions, and other inputs you enter to generate posts and videos
  • Screen recordings and product photos you upload for videos
  • Support messages you send to us

2.2 Information collected automatically

  • Device identifiers, device model, OS version, and app version
  • Crash logs and diagnostic data via Firebase Crashlytics
  • App usage events (screens visited, features used, render completions) via Firebase Analytics
  • IP address and approximate geographic region

2.3 Connected social accounts

When you connect Instagram, Facebook, LinkedIn, or TikTok, you sign in on a secure page run by our publishing provider, not inside Vidpop, so we never see your password. We receive and store what we need to post for you: the account's ID and name, and the permission to publish that you grant. After a post goes out, we may receive its public link and basic performance numbers such as views, likes, and comments. With your permission we may also read public information from a linked profile, such as its bio and recent posts, to learn about your business. You can disconnect an account at any time in the app, and you can also remove Vidpop's access in that network's own settings.

2.4 Payment information

All payments are processed by Apple Inc. through the App Store. We do not collect, store, or have access to your credit card or payment details. RevenueCat, our subscription management provider, receives anonymized purchase receipt data from Apple.

2.5 App Store and website metadata

When you give Vidpop an App Store link or a website, we read publicly available information from it (such as the name, icon, description, and images) to learn what you offer and to plan your posts. We keep it as part of your business profile until you delete it or your account.

3. Third-party service providers

To deliver its features, Vidpop works with carefully selected third-party service providers in the following categories. Each provider receives only the data necessary to perform their specific function and is bound by their own privacy terms.

  • AI content generation: Providers that process your text inputs to generate scripts, voiceovers, visuals, and video.
  • Cloud storage and delivery: Providers that securely store and serve your generated media files.
  • Analytics and crash reporting: Providers that help us monitor app stability and diagnose technical issues using device and usage data.
  • Social publishing: A provider that connects to the social accounts you choose and publishes posts to them on your behalf.
  • Sign-in: Apple and Google, when you choose to sign in with them.
  • Subscription and payment management: Providers that handle purchase verification and subscription state on our behalf.
  • App platform: Apple Inc., for app distribution, in-app purchases, and authentication, as governed by Apple's Privacy Policy.

We do not sell your data to any third party, and we do not share your data beyond what is strictly necessary to provide the Service.

4. How we use your information

  • To plan, write, and design posts and to generate AI scripts, voiceovers, images, and avatar videos on your behalf
  • To publish posts to the social accounts you connect, at the times you schedule or approve
  • To show you how your published posts performed
  • To deliver and store your generated videos securely
  • To manage your subscription and weekly usage allowances
  • To diagnose crashes, fix bugs, and improve app stability
  • To respond to your support requests
  • To comply with legal obligations

We do not use your content or generated videos to train our own AI models, and we do not sell or rent your personal information to any third party.

5. Data retention

Generated posts and videos are stored securely in the cloud and are accessible to you in the app. You may delete your generated content at any time from within the app. The connection to a social account is kept until you disconnect it. Deleting a post in Vidpop does not remove a copy that has already been published; delete that on the network itself. Account data is retained for as long as your account is active. Crash logs and analytics data are retained for up to 90 days. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Children's privacy (COPPA)

Vidpop is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we have collected such information, contact us at support@vidpop.app.

7. Your rights

7.1 European Economic Area / UK (GDPR)

If you are located in the EEA or UK, you have the following rights under the General Data Protection Regulation (EU) 2016/679:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection / Restriction: Object to or restrict certain processing activities.
  • Withdraw consent: Where processing is based on consent, withdraw it at any time.

Our lawful basis for processing is primarily performance of a contract (providing the Service) and legitimate interests (app stability and fraud prevention). To exercise your rights, email support@vidpop.app. You also have the right to lodge a complaint with your local data protection authority.

7.2 California residents (CCPA / CPRA)

We do not sell or share your personal information as those terms are defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). California residents may request disclosure of the categories and specific pieces of personal information we have collected, and may request deletion, by contacting support@vidpop.app. We will not discriminate against you for exercising your CCPA rights.

8. Security

We implement industry-standard security measures including HTTPS/TLS in transit, access controls on cloud storage, and signed URLs with expiration for video delivery. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you of any breach that affects your personal data as required by law.

9. International transfers

Vidpop operates from the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S. and other countries where our sub-processors operate. By using Vidpop, you consent to such transfers. Where required by law (e.g., for EEA-to-U.S. transfers), we rely on sub-processors who participate in approved transfer mechanisms such as the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where required by law, notify you within the app or by email. Your continued use of Vidpop after any changes constitutes your acceptance of the revised policy.

11. Contact

For any questions, requests, or concerns about this Privacy Policy, contact us at: support@vidpop.app. We will respond within 30 days.